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According to DHL.
DHL has released the second instalment of its DHL Trend Report ‘Future of Work in Logistics’, which has presented two possible futures – one augmented by technology and one automated by it – and the practical considerations for balancing the implementation of each while leading through change today.
In the report, DHL envisages a future in which some aspects from both the augmented and automated concepts are realised, mostly across the six specific segments of the supply chain: warehousing operations; long-haul transportation; last-mile delivery; back-office operations; customer service; and supply chain planning.
“We know that the digital transformation of logistics is not going to happen overnight, but we are now at a tipping point,” commented Klaus Dohrmann, Vice President Innovation Europe & Trend Research, DHL Customer Solutions & Innovation. “Scaling digital transformation is people-led and technology-accelerated. From this perspective, we must prepare for the realities of augmented and automated futures today, and enable employees to play an active role in shaping the future of work alongside their organisation.”
With augmenting technology, employees such as warehouse specialists and couriers will perform quicker, safer and with less physical and mental effort due to new smart technologies. The workspace primarily used as office space will also reduce, permitting more real estate to be dedicated to logistics functions like warehousing, as technology enables office staff to work remotely.
With automated technology, machines and collaborative robots would perform operational tasks with around-the-clock efficiency and with little-to-no errors, ensuring the continual upkeep, optimisation, and expansion of a fully digitalised logistics industry. We will also see a shift in the workforce towards jobs that keep the supply chain running such as maintenance and optimisation crews. Read more
Source: LOGISTICS MANAGER
