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Omni-channel fulfilment centre in the heart of Europe.
Swarovski, the crystal manufacturer and jewelry brand, partners with Kuehne+Nagel for an EMEA fulfilment and distribution centre in Tessenderlo, Belgium. The highly automated distribution centre improves lead times to the market, consisting of Swarovski stores, retailers as well as direct-to-consumer e-commerce.
Next to managing Swarovski’s entire B2B and B2C supply chain, including quality control management and reverse logistics, Kuehne+Nagel also handles value-added services in terms of outbound packaging for which a delicate human touch remains essential. This includes refined gift wrapping and customized gift cards typical for Swarovski’s luxury customer experience.
The hub is part of a 70.000m² fulfilment centre that is fully operated by Kuehne+Nagel. For Swarovski, the company invested a fully automated shuttle technology and established a central end-to-end transportation management service that covers inbound flows, distribution to the stores and B2C delivery flows. The scope of the operations leads to the creation of 100 jobs in the area in the course of 2022.
Gianfranco Sgro, member of the Management Board of Kuehne + Nagel International AG, responsible for Contract Logistics, comments: “We are delighted to be able to start this long term partnership with a prestigious client like Swarovski. Together we have created an absolutely state-of-the-art solution in terms of customer service for all sales channels.”
