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Today’s consumer market demands logistics operators to constantly be on their A-game. There is no room for error as providers adhere to speedy delivery times, exceptional customer service and reduced costs. But how do you tick all the boxes? Maria Highland explores whether transport management systems could be the silver bullet operators are searching for.
Speedy and efficient logistics are the norm now as consumers demand increasingly faster turn over times on goods. Fuelled by the thriving e-commerce market, the journey parcels and goods make from distribution centres to various drop-off points require constant monitoring.
“The increasing importance of the customer experience and boom in e-commerce have radically transformed buying patterns and delivery expectations,” says BluJay Solutions senior vice president, B2B operations, Sian Hopwood. “Almost every industry and aspect of society is becoming increasingly mobilised, and the supply chain is no different. Many organisations aren’t coping well with the requirement for a constant level of scalability, or with the double challenge of reducing delivery costs while improving customer service.” Read more
Source: LOGISTICS MANAGER
